Better tighten your seat belt...On the flip side of the coin, the real cost of incivility in the workplace in the US costs more than $2.1 billion USD per day due to absenteeism and reduced productivity, as reported by the Society for Human Resource Management (SHRM) for the first quarter of 2025. The SHRM Civility Index Score reached 48.8 by the end of March 2025 (on a scale from 0 to 100). This indicates a very slight--but not statistically significant--in incivility compared with Q1 of 2024, but this score still means that 8.7 million acts of incivility occur every hour in the US. Six of every 10 Americans believe their society is uncivil; these data confirm they aren't wrong--uncivil behaviour is a common occurrence.

Data source: Society for Human Resource Management (SHRM). (2025). SHRM Civility Index Q4 2025. https://www.shrm.org/content/dam/en/shrm/topics-tools/topics/civility/shrm-q4-civility-index-abstract-inforgraphic.pdf